Floralane Botanica

Let Beauty Bloom In Your Home

Refund and Returns Policy

Returns

Due to the special nature of floral products, we do not accept the returns of orders which fully or partially contain fresh flowers, perserved flowers and plants.

Refunds

We are happy to provide refunds for any unhappy purchases at our website. 

Once the product is taken back to the shop and inspected, we will provide a full refund that’s equivalent to your order value excluded the shipping cost. 

If the product cannot be taken back, we can still provided a partial refund that’s equivalent to 50% of your order value excluded the shipping cost.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at service@floralane.com.au.

Need help?

Contact us at service@floralane.com.au for questions related to refunds and returns.